House of Books

Refund Policy

Last updated: July 2026

We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part are eligible for a replacement at no charge within 7 days. If 7 days have gone from your delivery date, unfortunately, we can’t offer you a replacement.

Please check below for more information:

  • I. Once an order number has been generated, we will no longer be able to make CHANGES, EDIT or CANCEL the order.
  • II. It is the customer’s RESPONSIBILITY to do their due diligence in researching the product/s they’re buying online.
  • III. All our products have gone through a meticulous product selection and extensive Quality Assurance so we can provide you with the most useful products that are affordable and of high quality. We DO NOT ACCEPT returns or exchanges due to user errors such as incorrect selection of sizes, designs, accidental purchases, or colors.
  • IV. For returns due to a change of mind, there’ll be a 25% RESTOCKING FEE and the customer is RESPONSIBLE for the COST of sending the item back. Please Submit a Ticket for further instructions.
  • V. Our products are manufactured under market demand; thus, they are not always available items.
  • VI. Advertised images may slightly differ from actual items in terms of color due to the lighting during photo shooting or the monitor’s display. Please allow a 20% difference between the advertised images and the actual item you received.
  • VII. On account of worldwide Supply Chain issues, to avoid delays in your order, our Production Team operates 24/7 and strives to process your order as soon as we have received your payment.

A. Incorrect Quantity & Product Ordered

When placing an order and before making your payment, the customer has the FULL RESPONSIBILITY to ENSURE that the number of items on their cart and the product they’re ordering is both correct. Once an order number has been generated, we will no longer be able to make CHANGE, EDIT or CANCEL the order.

We would like to ask that you make sure everything is in order before making a payment.

B. Exchange / Replacement [If Applicable]

We are committed to providing you with the most affordable products without compromising quality and without having to leave your home, and are happy to replace your order for any of the following reasons:

  • I. The product is flawed and/or damaged.
  • II. The product you have received is different from what you have ordered. Note: Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • III. Please Submit a Ticket with a photo of the product you have received along with detailed shots you wish to include.
  • IV. Our Quality Assurance Team will review your submitted photos. If your claim is approved [only applicable to defects or errors on our part], we will provide you with a replacement free of charge.
  • V. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a replacement, and the item will be forfeited.

C. Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

D. Delivered to the Wrong Shipping Address

You will receive an order confirmation to your order’s registered email address after placing your order.

Please ensure that your shipping address is correct. Once you have received your shipping confirmation/tracking number we would no longer be able to CORRECT your shipping address. When this happens, you can contact your local post office so they can help you correct your incorrect shipping address.

E. Returns Due to a Change of Mind

For returns due to a change of mind, there’ll be a 25% RESTOCKING FEE and the customer is RESPONSIBLE for the COST of sending the item back. Please Submit a Ticket for further instructions.

You can always contact us for any return questions. You may Submit a Ticket.

F. Gift Card Policy

Our gift card provides you with a credit of $135 to be used on our website, while the customer is only charged $100 at the time of purchase. Below are the details of our policy:

Value and Price: The gift card offers a total credit of $135 for online purchases, yet you pay only $100 when you acquire it.

Usage: You may use the gift card credit toward any product or service on our website until the credit is exhausted. If your purchase exceeds the available gift card balance, you will need to cover the remaining amount using an alternative payment method.

Validity: The gift card does not expire and can be used at any time, subject to our standard terms and conditions.

Limitations: The gift card cannot be redeemed for cash or exchanged for other products or services. It is non-refundable and cannot be combined with other promotions or discounts unless explicitly stated.

Customer Support: If you have any issues or require further information about your gift card, please contact our customer support team for assistance.

Sales Tax

Sales tax rates are determined by the jurisdiction of the customer’s state and country. These taxes are not included in the listed price of the item; instead, they are calculated and added to the order total at checkout.

Shipping & Handling Fees for Discounted Items

Shipping fee is not included in any discounted or upsell items that you purchase after your initial order. These fees are separate and must be paid in addition to the cost of the product because it is a separate cost that is typically charged based on the weight, size, and destination of the package. Including shipping and handling costs in the discounted offer may increase the overall price of the order.

Store Currency

Your card will be charged in USD as the default currency. Depending on your card’s local currency, your bank or credit card company may apply extra fees, potentially increasing the overall cost of your purchase. Please contact your bank for more information on these fees.

Contact Information

For customer support inquiries and returns, please contact us at support@houseofbooks.shop.